I Am Here is a global community with over 850,000 Team Members committed to making a meaningful societal difference—one compassionate conversation at a time. When someone isn’t themselves, work colleagues are often the first to notice, and three little words can make a difference. From this simple insight, an international movement began. 

Trust is the foundation of I Am Here.

We prioritise confidentiality in every conversation. Here are the main guidelines to follow in conversations:

• Keep It Private: What someone shares with you stays between you and them. Don’t discuss their situation with anyone else, even if you think it might help.
• In Case of Emergency: If someone is at immediate risk of harm, call for emergency help right away. Act quickly and stay with the person.
• No Sharing: Don’t talk about anyone’s situation with anyone else, including Tribe Members or Ambassadors, even without using their name.
• Protect Their Identity: Honor the trust placed in you by safeguarding the person’s story and identity.
• No Personal Information-Sharing: Don’t share, discuss, post, or repost anyone’s personal information, including contact details or identifiable information.
• Set the Stage: At the beginning of your conversation, ensure the person understands these confidentiality guidelines.

Thank you for helping us maintain a safe and trusting environment!

• A Team Member is a person working within the I Am Here community.
• A Tribe Member is a person who has completed the I Am Here: Tribe Members course and then becomes an advocate for I Am Here.
• An Ambassador is a Tribe Member who has completed the I Am Here: Ambassadors course to develop the courage, confidence, and CLEAR skills to act as a signpost to connect people with the help and support they may need.

A Tribe Member can:

1. Recognise that someone might not be feeling ok
2. Perform a Self- Check
3. Overcome any barriers
4. Reach out and build a contract of trust

Tribe Members and Ambassadors come from all areas of the organisation. Together, they create a culture where it’s ok not to feel ok, and it’s absolutely ok to ask for help. Anyone can be a Tribe Member or Ambassador.

The I Am Here journey includes four parts:

• I Am Here: The Why – Creating awareness (video)
• I Am Here: Tribe Members – Changing beliefs & behaviours (eLearning course or instructor-led workshop)
• I Am Here: Ambassadors – Building courage, confidence & skills (eLearning course or instructor-led workshop)
• I Am Here for Me Series and Arena content- On-demand webinars, blog posts, weekly newsletter, and resources.

Before deciding to be an Ambassador: At the start of each day, perform a short self-check to ensure you have the courage, confidence, and CLEAR skills to act successfully as an Ambassador.

Work through these key questions during your self-check:

1. How am I feeling?
2. Can I keep an eye on myself?
3. Do I need any help and support?

If you need a refresh on the self-check questions, refer to the I Am Here: Ambassadors course. It is always available to support you.

As an I Am Here: Ambassador, you can contact our Super Ambassadors anytime. They can help answer any questions you have about your role. You can also speak to our Super Ambassadors if you’re not feeling ok and you’d like someone to act as a signpost for you. Our Super Ambassadors can be contacted at barry@iamheretribe.com or grace@iamheretribe.com.

I Am Here for Me Series and Arena content- On-demand webinars, blog posts, weekly newsletter, and resources.

To Show you Care is to build a contract of trust that proves you completely accept your fellow Team Members and offer your total support. There are many ways to Show you Care, depending on what feels right for you, your fellow Team Member, and the situation. The I Am Here: Ambassadors course explores the appropriate ways to reach out and Show you Care through different scenarios.

To Ask the Question is to test your assumption that the Team Member is not feeling ok rather than working off a hunch. The clues gained through Show You Care will guide you in questioning so you can delve deeper and gain authentic answers. Be as direct and specific as possible without labelling the Team Member’s situation.

Call for Help is when you refer the team member to the help or support, they may need. It is entirely their choice to accept the help or support offered once you have made the recommendation.

Ambassadors are CLEAR, that is, they demonstrate:

• Compassion – To have the desire to relieve the suffering of a fellow Team Member by showing genuine concern for their situation, acting with kindness and care, and being there for them.
• Listening – You could say that listening actively is the most important skill that underpins I Am Here. Listening carefully involves ‘listening with all your senses’ to understand the Team Member’s full message.
• Empathy – Empathy is the ability to step into your fellow Team Member’s shoes to understand the situation from their perspective.
• Acceptance – Total acceptance means putting aside your own opinions, values, and bias. A Team Member who feels accepted is more likely to trust you to guide them to help and support on offer.
• Real – An Ambassador is real and authentic. This means showing up as yourself so that the Team Member can also be themselves.

Yes. The Arena is open and available to everyone, so please share access with your family, friends, and fellow Team Members.

Yes. A moderator reviews all comments, replies, posts, and stories to determine if they are appropriate and in alignment with the I Am Here message before going live on The Arena.