Confidentiality 
- Conversations are confidential.  You cannot discuss what a person shares with you. If you believe there is an imminent risk that someone will be a danger to themselves or others, you must call for emergency help or support. Do not leave the person on their own, and do not delay taking action.
- Do not discuss a person’s situation with anyone else, including a fellow Tribe Member or Ambassador, even in a general sense, and even without using their name. 
- Protect the person’s identity. Honor the trust placed in you and honor their story. 
- Do not share, discuss, post, or repost others' personal information, such as contact details, conversations, situations, observations, or any identifiable information.
- At the start of Show you care, ensure the person understands the ground rules on how the conversation is being held.
Frequently Asked Questions
I Am Here is a program that creates a culture of support through compassionate connection. I Am Here helps change beliefs and behaviors associated with mental health and wellbeing through acceptance that it’s ok not to feel ok; and it’s absolutely ok to ask for help.
- A Team Member is a person working within the organization.
- A Tribe Member is a person who has completed the I Am Here: Tribe Members course and then becomes an advocate for the I Am Here movement.
- An Ambassador is a Tribe Member who has completed the I Am Here: Ambassadors course to develop the courage, confidence, and CLEAR skills to act as a signpost to connect people with the help and support they may need.
As a Tribe Member, you can:
- Help build a culture of support.
- Promote I Am Here to others.
- Recruit more Tribe Members.
An Ambassador develops the courage, confidence, and CLEAR skills to act as a signpost to connect people with the help and support they may need. An Ambassador is not expected to be a counselor or psychologist or have medical training. An Ambassador is required to be the signpost that points the way to greater mental health and wellbeing for fellow Team Members.
To become a Tribe Member, you are required to complete the I Am Here: Tribe Members course. On completion of this course, through your organization’s Learning Management System (LMS), you will be a certified Tribe Member.
To become an Ambassador, you must already be a Tribe Member. You are then required to complete the I Am Here: Ambassadors course where you will develop the courage, confidence, and CLEAR skills to act as a signpost to connect people to the help and support they may need. On completion of this course, through your organization’s LMS, you will be a certified Ambassador.
Tribe Members and Ambassadors come from all areas of the organization. Together they create a culture where it’s ok not to feel ok; and it’s absolutely ok to ask for help.
The I Am Here journey comprises four components:
- I Am Here: The Why – Creating Awareness (3-minute video)
- I Am Here: Tribe Members – Changing Beliefs & Behaviors (30-minute eLearning course)
- I Am Here: Ambassadors – Building Courage, Confidence & Skills (2-hour eLearning course)
- I Am Here: The Arena – Sharing Stories, Sharing Support (ongoing supports)
Select the link to access the I Am Here journey map for further details.
Before displaying your Ambassador symbol at the start of each day, perform a short self-check to ensure you have the courage, confidence, and CLEAR skills to act in your role as an Ambassador.
Work through these key questions during your self-check:
- Do I have time today?
- Can I be my own observer today?
- Do I need any help?
If you need a refresh on the self-check questions, refer to the I Am Here: Ambassadors course. It is always available to support you.
To Show you care is to build a contract of trust that proves you completely accept your fellow Team Member, and are offering your total support. There are many ways to Show you care, depending on what feels right for you, your fellow Team Member and the situation. The I Am Here: Ambassadors course explores the appropriate ways to reach out and Show you care through different scenarios.
To Ask the question is to test your assumption that the Team Member is not feeling ok rather than working off a hunch. The clues gained through Show you care are used to guide your questioning so you can delve deeper and gain authentic answers. Be as direct and specific as you can without labeling the Team Member’s situation.
Ambassadors are CLEAR, that is, they demonstrate:
- Compassion – To show compassion is to have the desire to relieve the suffering of a fellow Team Member by showing genuine concern for their situation, acting with kindness and care, and being there for them.
- Listening – You could say that listening actively is the most important skill that underpins I Am Here. Listening carefully involves ‘listening with all your senses’ to understand the Team Member’s full message.
- Empathy – Showing empathy is the ability to step into your fellow Team Member’s shoes to understand the situation from their perspective.
- Acceptance – Total acceptance means putting aside your own opinions, values, and bias. A Team Member who feels accepted is more likely to trust you to guide them to help and support on offer.
- Real – An Ambassador is real and authentic. This means showing up as yourself so that the Team Member can also be themselves.
Yes. The Arena is open and available to everyone, so please share access with your family, friends, and fellow Team Members. Only PulseLearning Team Members can log in, interact, and share stories; however, everyone can access and view the available content.
Yes. A moderator reviews all comments, replies, posts, and stories to determine if they are appropriate and in alignment with the I Am Here message before going live on The Arena.